Frequently Asked Questions
01. What information do I need before submitting for warranty claims
We generally just need your order number for warranty claims. The order number is the number showing in your order confirmation emails. It is different from shipping number or invoice number.
Additionally, we also need photos of the product you purchased in its current condition. If there is any defects or faults, you need to take clear photos of these defects and send it to us via firstname.lastname@example.org.
We do not provide shipping labels for you to return the products if you simply change your mind.
If your delivery is not what you ordered or have damages upon receipt, please contact us within 7 business days upon receipt.
02. Is my watch water proof?
Generally no. In the watch industry, there is no such term as “waterproof”. The phrase used is “water-resistance”. There are two criteria for watch water resistance. Generally, for designer watch brands, a much loose but detailed criterion is used, ISO 2281. It specifics detailed conditions when the tests applied, details see wikipedia water resistant mark.
Reality is always quite different from the condition depicted in these conditions. No mentioning the water damages occurred to the watch leather band, the color tone etc. So we do not recommend to use those designer’s brand watch underwater under any circumstances.
Some people may say that they bought a designer’s watch a few years ago and it works perfectly in the water. We are suggesting not to put watch underwater as a general advice. Just to save the trouble of you having to send it back and wait if it happens. Chances are it may or may not happen. But it is always good to check the watch water resistance bar before. Not all the watches have the same water resistance rating. Some are suitable for swimming and some only suitable for hand washing.
Generally, the advice is that if you are not sure, please